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我們的退款和退貨政策有效期為 30 天。如果您購買後超過 30 天，我們將無法為您提供全額退款或換貨。
要獲得退貨資格，您的商品必須未經使用且狀態與收到時相同，並且必須保留原始包裝。
部分商品不予退貨。易腐商品（例如食品、鮮花、報紙或雜誌）不可退貨。我們也不接受私密或衛生用品、危險物品、易燃液體或氣體。
其他不可退貨的商品：
禮品卡
可下載的軟體產品
部分健康和個人護理用品
為了完成退貨，我們需要您提供收據或購買憑證。
請勿將您的商品退還給製造商。
以下情況僅可部分退款：
有明顯使用痕跡的書籍
已開封的 CD、DVD、VHS 錄影帶、軟體、電子遊戲、錄音帶或黑膠唱片。
任何非因我方失誤導致商品損壞或缺少零件、非原始狀態的商品。
任何在發貨後超過 30 天退回的商品。
退款
收到並檢查您的退貨後，我們將發送電子郵件通知您已收到退貨。我們也會通知您退款是否被批准。
如果您的退款獲得批准，我們將處理您的退款，並在一定天數內自動將款項退還到您的信用卡或您原來的付款方式。
退款延遲或缺失
如果您尚未收到退款，請先再次檢查您的銀行帳戶。
然後聯絡您的信用卡公司，您的退款可能需要一些時間才能正式到帳。
接下來聯絡您的銀行。退款到帳通常需要一些處理時間。
如果您已完成所有上述操作但仍未收到退款，請透過 {email address} 與我們聯繫。
特價商品
限正價商品退款。特價商品不予退款。
換貨
我們僅更換有缺陷或損壞的商品。如果您需要換貨，請發送電子郵件至 {email address} 並將商品寄送至：{physical address}。
禮品
如果商品在購買時標記為禮品並直接寄給您，您將獲得與退貨金額等值的禮品券。我們收到退貨後，會將禮品券郵寄給您。
如果商品在購買時未標記為禮品，或送禮者已將訂單寄送給自己，以便稍後再贈送給您，我們將向送禮者退款，屆時他們會收到您的退貨資訊。
退貨運輸
若要退貨，請將商品郵寄至：{physical address}。
您將自行承擔退貨運費。運費不退還。如果您收到退款，退貨運費將從您的退款中扣除。
根據您居住的地區，換貨商品送達您的時間可能會有所不同。
如果您退回的是價格較高的商品，您可以考慮使用可追蹤的運輸服務或購買運輸保險。我們不保證一定能收到您退回的商品。
需要幫助？
如有任何關於退款和退貨的問題，請發送電子郵件至 {email} 與我們聯絡。
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.